Free delivery island-wide over £75, collection also available. Prices include 20% off all wines
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Having trouble ? Check the below guide !

 

I can't access the checkout page or payment gateway from checkout :

  - You'll have to create an account on the "login page" and enter a valid address (if on mobile, scroll down a bit, and the "New Customers" bit will appear).

  - Please head to the "your account" section to check your address is complete as SagePay uses the details provided as another mean of verification.

  - Have you entered a valid email address ? Remember, no spaces are allowed !

 

I can't get my address saved / updated :

A few things to check :

  - Fill in all the fields marked with a *

  - Select your parish from the drop down menu

  - Enter your postcode in capitals i.e JE2 4FN as opposed to je2 4fn

 

 

 

I've lost my password / username :

Head over to the "login page" and fill in the required fields. You'll receive an email with all the required details.

 

I can't add the product I fancy to my basket :

Your chosen item is regrettably out of stock. In most cases, however, there is an alternative : time to be adventurous and try something new !

 

I can't add a Delivery Address :

Here's how you do it : 

  - Log in using your usual username & password

  - Head to the "your account" section

  - Click onto the "Delivery Address" button

  - Add the required details

  - Save, et voila

 

 

I haven't received a confirmation email, but my payment went through :

In the event you haven't received a confirmation email, and you have nothing in your junk/spam box, please contact us at webhelp@randalls.je.

 

 

For any other issues you cannot find above, please email our team at webhelp@randalls.je.