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7. RETURNS

7.1. Subject to the Webstore Terms, you may return any Product you have ordered from the Webstore for any reason up to 14 days from your receipt of that Product.

 

7.2. In the event that you wish to return a Product, you must:

   7.2.1. arrange for the delivery of the Product, contained in the original delivery packing, to Clare House, Clare Street, St Helier, Jersey JE2 3XE; and
   7.2.2. send an email to orders@randalls.je confirming which Product you are returning and which Order (including the Order Number) the Product relates to.

 

7.3. You are responsible for any costs or expenses incurred in returning any Product to us.

 

7.4. We reserve the right to refuse to accept the return of any Product if it has been damaged or tampered with in any way following delivery and/or if we do not receive the Product and the email referred to in Clause 7.2 within 14 days of your receipt of that Product

 

7.5. We will notify you by email or telephone in the event that we accept a Product you have returned. If payment in respect of that Product has been received then we will credit the purchase price of the Product back to the payment method used. We cannot effect reimbursement for a returned Product to any source other than the payment method used when the relevant Order was placed.

 

7.6. For the avoidance of doubt, the foregoing provisions of this Clause 7 are subject to any applicable laws or regulations.

 

8. CANCELLATIONS

8.1. Subject to the Webstore Terms, you may cancel your Order at any time prior to the Order being despatched by us for delivery.

 

8.2. To cancel your Order, you must send an email to orders@randalls.je requesting that your Order be cancelled. You must provide your full name and the Order Number in respect of the Order for the cancellation to be processed.

 

8.3. We reserve the right to refuse to accept a request to cancel an Order that is received by us after we have despatched that Order.

 

8.4. We will notify you by email or telephone in the event that we accept your request to cancel an Order or if we determine to cancel an Order pursuant to Clause 6.5. If payment in respect of the Order has been received then we will credit it back to the payment method used. We cannot effect reimbursement for a cancelled Order to any source other than the payment method used when the Order was placed.

 

8.5. For the avoidance of doubt, the foregoing provisions of this Clause 8 are subject to any applicable laws or regulations.